Junior Network AdministratorClassical Conversations, Inc.

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Summary

We're looking for a detail-oriented and technically driven Junior Network Administrator who takes pride in mastering IT systems, thrives on precision in device configuration and troubleshooting, and values building technical expertise through hands-on work with enterprise technology. This role is your opportunity to develop deep expertise in Microsoft 365, Azure Active Directory, and network infrastructure, perfect your skills in Windows and macOS administration, and become the reliable IT specialist whose technical precision ensures every employee has the technology they need to serve homeschooling families effectively.

Qualification Requirements

To succeed in this job, an individual must satisfactorily perform all essential duties. The requirements below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Company Benefits

• Performance-based bonuses are available with tenure

• Matching 401k

• 2 weeks of paid vacation time prorated

• 8 hours of paid volunteer time/year

• 10 Paid holidays

• 1 Floating Holiday

• Tuition reimbursement

• Professional development

• Medical, Vision, Dental, Life insurance

• Employee Assistance Program

Additional Information

Job Type: Full Time, Salary, Non-Exempt

Reports to: Infrastructure Manager

Department: IT

Location: Home Office 255 Air Tool Drive, Southern Pines, NC 28387 (In-Office)

Travel: None

Minimum Qualifications

• Associate's degree in information technology, Computer Science, or a related technical field; or equivalent practical experience

• 2 years of progressive experience in IT support, help desk, or desktop support roles

• Proficient in Windows 10/11 and macOS configuration, deployment, and troubleshooting

• Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, Azure Active Directory)

• Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VLANs

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• CompTIA A+ certification, or demonstrated commitment to obtain within 6 months; CompTIA Network+ preferred

• Familiarity with Ubiquiti wireless network equipment (preferred)

• Exposure to AWS cloud services (preferred)

Supervisory Responsibilities

None

You'll Achieve:

Technical Mastery: Configure and deploy Windows and macOS laptops to documented standards, ensuring devices are production-ready before delivery to employees

System Precision: Resolve Tier 1 and Tier 2 help desk tickets within established SLA timeframes with high first-contact resolution rates through systematic troubleshooting

Administration Excellence: Manage user accounts and access permissions in Azure Active Directory and Microsoft 365 with zero unauthorized provisioning errors

Documentation Quality: Maintain accurate, current documentation for device inventory, user accounts, configurations, and support tickets with meticulous attention to detail

Network Competency: Demonstrate measurable growth in network administration skills, including Wi-Fi monitoring and infrastructure support, on an agreed development timeline

Certification Achievement: Obtain CompTIA A+ certification within the first six months of employment through focused study and technical mastery

Knowledge Development: Create and maintain knowledge base articles that reduce repeat support requests and build organizational technical resources

Why You'll Excel in This Role:

Technical Depth: Master specialized skills in Windows/macOS administration, Microsoft 365, Azure AD, and Ubiquiti networking while developing deep expertise in enterprise IT infrastructure

Hands-On Expertise: Work directly with hardware and software systems daily—configuring laptops, troubleshooting issues, managing networks—rather than abstract or theoretical work

Craft Perfection: Build devices and configure systems following documented standards, with adequate time to ensure every deployment meets quality benchmarks before delivery

Systematic Approach: Follow established procedures for device deployment, account provisioning, and troubleshooting while developing your own systematic methodologies

Quality Standards: Work with clear build standards, documented configurations, and established SLA timeframes that define technical excellence

Continuous Learning: Access structured professional development through CompTIA certification paths and hands-on exposure to infrastructure projects under senior staff guidance

Focused Specialization: Become the subject matter expert in device configuration and deployment while gaining practical experience in network administration

Purposeful Impact: Apply your technical precision to support Christian education, knowing that every device you configure and issue you resolve enables employees to serve homeschooling families effectively

Physical Demands

Color vision required for reviewing network diagrams, charts, and visual dashboards. Ability to sit at a computer workstation for extended periods (up to 8 hours daily). Ability to lift and carry up to 50 pounds for handling and moving computer equipment.

Work Environment

Climate-controlled office workspace at the Home Office in Southern Pines, NC with access to enterprise IT infrastructure and equipment. Hands-on technical environment with structured communication through Microsoft Teams, clear SLA standards, and opportunities for focused work on device configuration, troubleshooting, and infrastructure projects alongside senior IT staff.