Shipping Operations ManagerJourney's End Games

We are seeking a highly organized and hands-on Shipping Manager to oversee and optimize all aspects of our shipping operations. This role combines operational leadership, systems management, and direct fulfillment execution. Approximately half of the role focuses on managing and improving shipping tools, automation, and processes, while the other half involves physically handling and shipping higher-value packages with accuracy and care.

The ideal candidate is detail-oriented, cost-conscious, process-driven, and experienced with USPS, FedEx, UPS, and international shipping workflows. This person will play a key role in driving the next level of efficiency, scalability, and reliability within our shipping department.

Shipping Operations & Fulfillment

• Prepare, pack, and ship high-value customer orders with precision and attention to detail

• Manage daily shipping operations across USPS, FedEx, UPS, and international carriers

• Ensure accurate labeling, documentation, customs forms, and shipment tracking

• Coordinate occasional freight shipments and carrier scheduling

• Monitor shipping performance, delivery timelines, and issue resolution

Systems & Automation Management

• Own and manage ShipStation configuration, workflows, and automation rules

• Continuously improve shipping processes through automation and operational efficiencies

• Identify bottlenecks and implement scalable solutions to improve throughput and accuracy

• Maintain shipping integrations and troubleshoot platform-related issues

• Collaborate with operations leadership to optimize fulfillment workflows

Cost Control & Vendor Management

• Minimize shipping costs while maintaining delivery reliability and service quality

• Evaluate carrier rates, shipping methods, and packaging efficiencies

• Track and manage shipping supply inventory, ordering, and usage

• Develop strategies to reduce waste and improve operational margins

Insurance & Claims

• Handle shipping insurance processes and assist with carrier claims as needed

• Investigate lost or damaged shipments and coordinate resolutions

• Maintain documentation related to claims and shipment exceptions

Qualifications

• 5+ years of shipping, fulfillment, or logistics experience

• Strong knowledge of USPS shipping workflows and services

• Working knowledge of FedEx, UPS, and international shipping procedures

• Experience using ShipStation (or equivalent software), including automation setup and workflow optimization

• Familiarity with freight coordination is a plus

• Strong organizational skills and attention to detail

• Comfortable physically packing and handling higher-value shipments

• Ability to lift packages and work in a hands-on warehouse/shipping environment

• Analytical mindset with a focus on efficiency and continuous improvement

Ideal Candidate Traits

• Process-oriented and proactive problem solver

• Highly dependable and accountable

• Comfortable balancing physical operational work with systems management

• Cost-conscious without sacrificing customer experience

• Excited about building smarter, faster shipping operations